OUTSOURCING SOLUTIONS

TYPES OF SERVICES PROVIDED

• Inbound & Outbound Call Center Services
• Technical Support Services
• Email Support Services
• Chat Support Services

BENEFITS OF OUTSOURCING

Faster Results

• Guaranteed response times
• Reduces cost
• Gives you time to focus on your core business
• Reduces impact on service delivery and increases business efficiency

Customer Care

• We listen to our customers views and understand their individual IT requirements
• Excellent customer service from a pleasant team of industry experts
• Central point of contact for all of your IT needs i.e. support, sales, licensing, consultancy, project management etc.

Easy procedures

• Convenient methods of contacting the support team
• Streamlined processes & procedures
• Simple, hassle free service
• Ease of service without disturbing your daily routine

• Help Desk
• Desktop Support
• Technicians
• Enterprise Architects
• Infrastructure
• Managers / Information
• Security Managers
• Network Admin/Engineers/ Architects
• Web Application Support
• Technicians
• Systems Administrators/ Engineers
• Configuration & Deployment Managers

PROJECT MANAGEMENT

• Initiating
• Planning
• Executing
• Operational Policies & Procedures
• Project Delivery Evaluation & Selection
• Work breakdown structure7
• Information Systems Management
• Risk Management
• Cost Management
• Change Management
• Change Control
• Financial Industry
• ritical tasks
• Quality Assurance

HUMAN RESOURCE SERVICES

• Recruitment & Selection
• Policies & Procedures
• Job Evaluation
• Compensation & Benefits
• Personnel
• Career Development
• Appraisal Systems
• Payroll
• Error free Reporting
• Reliability and Efficiency
• Cost reduction
• Diversity management